Every feature is designed to help your business collect more reviews automatically, build stronger customer relationships, and grow your online reputation.
Connect Stripe or Xero once. We automatically detect completed payments and send review requests at the perfect time — zero manual work required.
Merit integrates directly with your payment processors to automatically detect when jobs are completed. Once connected, the system runs completely autonomously, sending review requests at optimal times based on your business patterns. No more manual tracking or remembering to follow up with customers.
Perfect for: Perfect for busy service businesses that want to focus on their work, not chasing reviews.
Customers see a simple review form, then get guided through writing their review. Streamlined process for maximum completion rates.
Our review forms are designed for maximum completion rates. They're mobile-optimized, take less than 30 seconds to complete, and guide customers through the review process step-by-step. The forms automatically adapt to different devices and include smart validation to ensure quality reviews.
Perfect for: Ideal for businesses that want to make it as easy as possible for customers to leave reviews.
Send via SMS, email, or QR codes. Smart fallbacks ensure your message gets through. Perfect timing windows prevent late-night texts.
Merit uses multiple communication channels to reach your customers where they are. SMS for immediate attention, email for detailed information, and QR codes for in-person interactions. Our smart delivery system respects business hours and customer preferences, ensuring professional communication at all times.
Perfect for: Best for businesses that want to maximize their reach and ensure every customer gets contacted.
Track which automation triggered which review. See conversion rates, success metrics, and missed opportunities in real-time.
Get complete visibility into your review collection performance. Track which customers received requests, when they were sent, and how they responded. Identify patterns in your most successful review requests and optimize your automation rules for better results.
Perfect for: Essential for data-driven businesses that want to continuously improve their review collection strategy.
Centralized review management. Pull reviews from Google Business Profile and respond professionally to build customer relationships.
Manage all your reviews in one central location. Automatically pull reviews from Google Business Profile, categorize them by sentiment, and respond professionally to build stronger customer relationships. Never miss a review or opportunity to engage with your customers.
Perfect for: Perfect for businesses that want to actively manage their online reputation and customer relationships.
Store customer info, track review request status, and manage your customer database all in one place.
Keep track of all your customers and their review journey in one organized system. Store contact information, track review request status, and maintain a history of all interactions. This gives you valuable insights into your customer base and helps identify opportunities for improvement.
Perfect for: Ideal for businesses that want to build a comprehensive understanding of their customer base and improve their service delivery.
Connect with your existing business tools and start automating reviews immediately
Automatic payment detection and review requests
Invoice completion triggers and customer data sync
Payment processing and customer management
Financial data integration and automation
Australian business software integration
Cloud accounting and business management
Join thousands of businesses already using Merit to grow their online reputation automatically.